TERMS OF SERVICE

LWW Technologies LLC (doing business as GetSterlingAI) — ResidentInbox
Effective and last updated: July 18, 2026

These Terms of Service (the “Terms”) are a contract between LWW Technologies LLC, doing business as GetSterlingAI (“LWW,” “we,” “us,” or “our”), and the person or organization using the Service (“you”). They govern your use of ResidentInbox, including screens currently labeled Field Log, its web application, messaging and inspection links, and associated support (collectively, the “Service”).

These Terms do not govern the separate GetSterlingAI company-studio marketing website except to the extent that website expressly links to these Terms for ResidentInbox. That website has its own website terms.

By creating an account, clicking to accept these Terms, or using the Service, you agree to these Terms. Our Privacy Policy explains how we handle personal information. If you do not agree, do not use the Service.

These Terms primarily govern landlords, property managers, and other account users. If you only receive a communication or use a public tenant, occupant, or vendor link without an account, provisions about account administration, rental operations, recipient selection, and business indemnification apply to the responsible account holder rather than to you. You must still use the public feature lawfully, protect the link, and comply with provisions that reasonably apply to your submission and use.

1. Eligibility and authority

You must be at least 18 years old and legally able to enter into a contract. The Service is intended for landlords, property managers, and people acting for a rental-housing business or portfolio. If you use the Service for an organization, you represent that you have authority to bind that organization, and “you” includes that organization.

2. Accounts and security

You must provide accurate account information and keep it current. You are responsible for safeguarding your credentials, controlling who may use your account, assigning appropriate access, and activity under your account. You must promptly notify us at support@GetSterlingAI.com if you suspect unauthorized access or a security incident involving the Service.

You may not share an individual login among multiple people or use another person’s account without authorization. We may require you to verify your identity or authority before we restore access, disclose account information, or act on a privacy or support request.

3. What the Service does—and does not do

The Service helps landlords and property managers organize property, tenancy, rent and deposit records, maintenance, communications, documents, inspections, notes, and related workflows. Features may include email and SMS delivery, public links for tenant input, voice transcription, address suggestions, analytics, and AI-assisted drafting, extraction, review, or organization.

The Service is a record-keeping and communications tool. It is not:

• a law firm, lawyer, accountant, property manager, debt collector, consumer reporting agency, tenant-screening service, payment processor, emergency service, or government agency;
• a substitute for legally required notices, service methods, records, inspections, professional judgment, or advice; or
• a guarantee that a message, notice, payment record, deadline, legal requirement, or AI output is accurate, complete, delivered, received, or legally effective.

Do not use the Service for emergencies. Call 911 or the appropriate local emergency service when immediate help is needed.

4. Your responsibilities

You are responsible for your rental operations and for deciding whether and how to act on information in the Service. You agree to:

• use the Service only for lawful purposes and comply with applicable landlord-tenant, fair-housing, accessibility, privacy, consumer-protection, debt-collection, telecommunications, messaging, records, and anti-discrimination laws;
• verify important dates, amounts, notices, recipients, and legal requirements outside the Service when appropriate;
• maintain any records and backups your business or the law requires;
• obtain and document any authorization, notice, or consent required before collecting, uploading, recording, transcribing, sharing, or messaging personal information;
• honor valid opt-out, unsubscribe, deletion, correction, and access requests for information you control;
• use reasonable security measures and promptly remove access for people who no longer need it; and
• ensure that your instructions and use of the Service do not cause LWW or its providers to violate law or another person’s rights.

5. Prohibited uses

You may not use the Service to:

• discriminate in housing or make a decision based on a protected characteristic;
• screen a tenant, determine housing eligibility, generate or use a consumer report, or make an adverse-action decision;
• harass, threaten, stalk, deceive, defame, exploit, or unlawfully surveil another person;
• send spam, telemarketing, unlawful debt-collection messages, or content unrelated to a genuine rental, vendor, or account relationship;
• collect or upload information you do not have the right to use, including unlawfully recorded audio, unlawfully obtained background information, or infringing content;
• upload malware or content that is illegal, harmful, or designed to disrupt the Service;
• bypass access controls, probe for vulnerabilities, scrape the Service, overload it, or gain unauthorized access;
• reverse engineer or attempt to extract source code except to the limited extent a restriction is prohibited by law; or
• use the Service or its output to build, train, or improve a competing model, product, or service without our written permission.

We may investigate suspected misuse and suspend or restrict access when reasonably necessary to protect people, data, the Service, or our legal rights.

6. Tenant, occupant, vendor, and other third-party information

Information that you or people acting through your account submit to the Service is “Customer Data.” Customer Data may include tenant, occupant, vendor, property, lease, ledger, maintenance, message, inspection, image, audio, document, and note information.

As between you and LWW, you control Customer Data and instruct us to process it to provide, secure, support, and improve the Service as described in the Privacy Policy and any applicable data-processing addendum. You represent and warrant that:

• you have provided any legally required privacy notice and have a lawful basis to collect, use, disclose, and instruct us to process Customer Data;
• the information is relevant to a legitimate rental, vendor, or account purpose;
• you have obtained any permission required to send a communication, record or transcribe audio, capture an image, upload a document, or disclose a person’s information to us and our service providers; and
• you will reasonably assist us with requests or complaints concerning Customer Data you control.

Where applicable law treats LWW as your service provider or processor, you are the business or controller responsible for responding to individuals. We will provide reasonable assistance as required by law and our agreement with you.

7. Messaging

The Service may let you send or receive email and SMS messages using numbers, addresses, or providers supplied or supported by LWW. You—not LWW—select the recipients, determine the purpose and content, and initiate or configure the communication. You must:

• message only a person with whom you have a legitimate relationship and only about a lawful, relevant purpose;
• obtain any consent required by the Telephone Consumer Protection Act, CAN-SPAM Act, state law, carrier rules, or other applicable requirements;
• accurately identify yourself or the responsible landlord or property manager;
• not disguise advertising or marketing as a tenancy or service message;
• comply with applicable calling-hour, frequency, content, recordkeeping, and opt-out rules; and
• promptly honor STOP, unsubscribe, and other reasonable revocation requests, and not attempt to bypass a suppression or block.

Message and data rates may apply. Message frequency varies. Delivery depends on carriers, inbox providers, network availability, recipient settings, and accurate contact information, and is not guaranteed. A message marked “sent” or “delivered” is not proof of legal service, receipt, or notice. Phone numbers, email addresses, and messaging features may change or become unavailable.

If a person opts out of messages sent through the Service, you must not use another Service number, account, or channel to evade that choice. An opt-out from the Service does not prevent you from communicating outside the Service through a method permitted by law, including a method required for a legal notice.

8. AI-assisted features

Some features use artificial intelligence or automated rules to draft, summarize, extract, classify, suggest, check, or organize content. For example:

• text or records may be sent to an AI service to create a draft or advisory;
• a voice recording may be sent for transcription;
• a copy of a lease PDF may be processed to suggest dates or amounts; and
• the Service may suggest a workflow or response based on account information.

AI output can be inaccurate, incomplete, biased, outdated, or unsuitable. It may omit legal requirements or invent facts. You must review the underlying record and the output before saving, sending, or relying on it. You remain responsible for every decision, message, record, notice, and action taken through your account, including actions you configure to occur automatically.

AI output is not legal advice and may not be used as the sole basis for a housing, screening, credit, collection, employment, or other decision with legal or similarly significant effects. Do not submit information to an AI feature unless you are authorized to have it processed as described in the Privacy Policy.

9. Fees, subscriptions, and automatic renewal

Unless a price is displayed before purchase or stated in an order form, the Service is currently provided without a subscription fee. We may offer paid plans or features in the future.

If you buy a paid plan, you agree to pay the disclosed fees and taxes using the payment method you provide. The pricing page, checkout disclosures, order form, and any plan-specific terms are part of these Terms. If a conflict exists about price, billing period, renewal, or cancellation, the specific terms presented when you purchase control.

If a plan automatically renews or continues until canceled, we will, as applicable:

• clearly disclose the renewal terms, recurring price or price range, billing frequency, minimum commitment, and cancellation policy before you consent and before confirming billing information;
• obtain your express affirmative consent and provide an acknowledgment you can retain;
• send renewal, trial-ending, price-change, and annual reminders when required; and
• provide an easy cancellation method, including an online method for a plan purchased online, without steps that unlawfully obstruct or delay cancellation.

Cancellation stops future renewal and ordinarily takes effect at the end of the paid period unless the purchase terms or applicable law say otherwise. Fees are nonrefundable except as stated at purchase or required by law. You may cancel using the method shown in your account or purchase acknowledgment, or by emailing support@GetSterlingAI.com.

10. Ownership and licenses

LWW and its licensors own the Service, including its software, design, documentation, branding, and other materials, excluding Customer Data. Subject to these Terms, LWW gives you a limited, nonexclusive, nontransferable, nonsublicensable, revocable right to access and use the Service for your internal rental operations during the term.

As between you and LWW, you retain your rights in Customer Data. You grant LWW and its service providers a worldwide, nonexclusive license to host, copy, transmit, display, transform, and otherwise process Customer Data only as reasonably necessary to provide, secure, support, and maintain the Service; comply with law; enforce these Terms; and carry out your instructions.

We do not use Customer Data to train a generalized AI model for use outside your account or organization. We may use feedback you voluntarily provide to improve the Service, but we will not publicly identify you as the source without permission.

11. Privacy

Our Privacy Policy describes our collection, use, disclosure, and retention of personal information, including when we act for you as a service provider or processor. You must review it before using features that submit personal information.

You may not use the Service to collect personal information in a way that is materially inconsistent with the notice provided to the individual. If your use requires a separate data-processing agreement, contact privacy@GetSterlingAI.com before submitting the affected data.

12. Third-party services

The Service relies on third-party infrastructure and may interoperate with third-party products, such as hosting, database, messaging, email, analytics, address-search, and AI providers. Their availability, security, and performance are outside our complete control. Your direct use of a third-party product may be governed by that provider’s terms and privacy policy.

We are not responsible for a third-party website or product merely because the Service links to or interoperates with it. This section does not limit obligations LWW has under applicable privacy or security law for providers processing information on our behalf.

13. Service changes and availability

We may update, add, limit, or discontinue features, impose reasonable usage limits, or perform maintenance. We will provide notice when required by law or when a change materially affects a paid plan. We do not promise uninterrupted or error-free availability.

The Service may include beta, preview, or experimental features. Those features may change or stop without notice and may be less reliable than generally available features.

14. Suspension, termination, and Customer Data

You may stop using the Service at any time. You may request account closure by contacting support@GetSterlingAI.com. We may suspend or terminate access if you materially breach these Terms, create a security or legal risk, fail to pay an amount due, or use the Service in a way that could harm another person, LWW, or the Service. When practical, we will give notice and an opportunity to cure before termination, but we may act immediately for urgent security, legal, abuse, or safety reasons.

Before closing an account, you should export or download records you need using available features and preserve legally required copies. You may contact us for reasonable assistance. After termination, access may end immediately, and we may delete or deidentify information in accordance with the Privacy Policy, legal obligations, and our agreements. We do not guarantee that Customer Data can be recovered after deletion.

Sections that by their nature should survive termination—including Sections 4–8, 10–12, and 15–20—will survive.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICE AND ALL OUTPUT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LWW DISCLAIMS ALL EXPRESS, IMPLIED, AND STATUTORY WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, QUIET ENJOYMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

LWW DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, ERROR-FREE, OR SUITABLE FOR A PARTICULAR LEGAL REQUIREMENT OR JURISDICTION. YOU ARE RESPONSIBLE FOR DETERMINING WHETHER THE SERVICE MEETS YOUR NEEDS.

Some jurisdictions do not allow certain disclaimers, so some of this section may not apply to you. Nothing in these Terms excludes a warranty or right that cannot lawfully be excluded.

16. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• LWW AND ITS AFFILIATES, OFFICERS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, GOODWILL, USE, OR DATA, EVEN IF ADVISED THAT SUCH DAMAGES ARE POSSIBLE; AND
• THE TOTAL LIABILITY OF LWW AND THOSE PARTIES FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF US$100 OR THE FEES YOU PAID TO LWW FOR THE SERVICE DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limitations apply to the extent permitted regardless of the legal theory and even if a remedy fails of its essential purpose. They do not limit liability that cannot lawfully be limited, including liability for fraud, willful injury or misconduct, or other liability that California Civil Code section 1668 or another applicable law prohibits us from limiting. Some jurisdictions do not allow certain limitations, so some of this section may not apply to you.

17. Indemnification

To the extent permitted by law, if you use the Service for a business or organization, you will defend, indemnify, and hold harmless LWW and its affiliates, officers, employees, and agents from third-party claims, losses, liabilities, damages, judgments, penalties, and reasonable legal fees arising from:

• Customer Data, messages, instructions, or actions submitted or taken through your account;
• your rental operations or relationship with a tenant, occupant, applicant, vendor, or other person;
• your breach of Sections 4–8 or your violation of law or another person’s rights; or
• allegations that you lacked required notice, authorization, consent, or a lawful basis to collect, use, disclose, record, transcribe, or communicate information.

We will promptly notify you of a covered claim and may control its defense and settlement. You may not settle a claim in a way that admits fault by or imposes an obligation on LWW without our written consent. This section does not require indemnification for LWW’s own fraud, willful misconduct, or violation of law to the extent such indemnification is prohibited.

18. Governing law and disputes

These Terms are governed by California law, without regard to conflict-of-laws principles. Any dispute arising out of or relating to the Service or these Terms must be brought exclusively in the state courts located in Sacramento County, California, or the United States District Court that has jurisdiction over that county, and each party consents to personal jurisdiction and venue there. This venue provision does not prevent either party from bringing an eligible claim in small-claims court or seeking urgent injunctive relief in a court with jurisdiction.

Before filing a lawsuit, a party should send the other a written description of the dispute and requested resolution and allow 30 days for a good-faith attempt to resolve it. Send notices to the contact information in Section 20. This informal process does not apply when waiting would cause a claim to expire or urgent relief is reasonably necessary.

Nothing in these Terms waives a nonwaivable consumer right. These Terms do not require arbitration and do not contain a class-action waiver.

19. General terms

• Electronic communications. You consent to receive Service notices, disclosures, and agreements electronically. Electronic records and signatures may satisfy legal writing and signature requirements. This consent does not replace any delivery method a law requires for a particular notice.
• Changes to these Terms. We may update these Terms. We will post the revised version and update the date above. We will provide additional notice of material changes when required. If a change materially reduces your rights or increases your obligations, it will apply prospectively after the stated effective date. Continued use after that date means you accept the revised Terms.
• Entire agreement. These Terms, the Privacy Policy, applicable purchase disclosures or order forms, and any signed data-processing addendum are the entire agreement about the Service and replace earlier agreements on that subject. An order form controls only to the extent it expressly says it overrides these Terms.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, financing, reorganization, sale of assets, or by operation of law, subject to applicable privacy obligations.
• Severability. If a provision is unenforceable, it will be enforced to the maximum extent permitted or modified as necessary, and the rest remains effective.
• No waiver. Failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, except for payment obligations. Examples include natural disasters, government action, labor disputes, internet or carrier outages, and failures of third-party infrastructure.
• No third-party beneficiaries. These Terms do not create rights for anyone other than you and LWW, except the parties protected by Sections 15–17.

20. Contact and California consumer notice

LWW Technologies LLC, doing business as GetSterlingAI
1401 21st Street, Suite R
Sacramento, California 95811
United States
Email: support@GetSterlingAI.com
Telephone: [COMPANY SUPPORT TELEPHONE]

California residents may also contact the California Department of Consumer Affairs, Consumer Information Center, at 1625 North Market Blvd., Suite N-112, Sacramento, CA 95834, or (800) 952-5210. This government office is not affiliated with LWW.